What is your return policy for the Apex 2 exosuits?

Your return window starts on the date your order ships from our facility. It is not tied to the delivery date or your deployment launch date. You will receive a ship date confirmation when your order leaves our warehouse.

The window depends on your order size. Orders of 1 to 24 suits have a 30-day return window. Orders of 25 or more suits have a 45-day window. Enterprise accounts follow the return terms outlined in their purchasing agreement.

All returns are subject to a 10% restocking fee. If a refund is issued, the fee is deducted from the refund of the original equipment purchase price. If the invoice is unpaid at the time of return, a credit memo is issued less the restocking fee, and the fee remains as a balance due on the original invoice.

A few conditions apply to every return:

• Equipment must be returned in like-new condition.

• This policy covers Apex exosuit equipment only. Professional services rendered, including implementation and training, are non-refundable.

• Refunds do not cover customs fees, duties, or shipping costs.

• Return shipping is at the customer's expense.

• Refund processing begins once we receive and inspect the returned equipment.

• This policy applies to domestic orders only. International partners should contact their account executive for applicable terms.

To start a return, contact our support team at  support@HeroWearExo.com.